Refunds and Public Recognition
Cancellation of the QEAC certification exam
Refund policy
If you are no longer able to proceed with the QEAC certification exam, you may apply for a refund. To do so, please put your request in writing and submit a request to https://support.pieronline.org/ ,including the following information:
- Your full name
- Your username (PIER account registration email address)
- QEAC receipt number (if known)
IMPORTANT: You will be subject to an administration fee of Au$50. This will be deducted from the amount that you paid for the QEAC certification exam fee.
Please note that for any purchases of the EATC e-book package, there are no refunds on the e-book portion of the cost. Refunds will only be processed on the examination fee itself.
If you have proceeded with the QEAC exam ie undertaken/attempted it, no refund is available.
Any refund requests received by PIER will be processed within 7 business days of confirmation by PIER that a refund can be approved. Refunds can only be issued up to twelve (12) months after the initial payment. The monies will be refunded to the credit card that was used to make payment. It may take several days for the amount to reach your account. Please allow for this time before contacting PIER for a status update.
Refunds can only be processed back to the credit card from which the original purchase was made.
If your QEAC certification exam booking is cancelled by PIER, the cost of your QEAC certification exam fee will be refunded in full. PIER reserves the right to cancel exam bookings at any time.
Please note that it is not necessary to apply for a refund of your QEAC certification exam fee if you simply wish to defer your examination. You may postpone your examination for a reasonable amount of time at PIER's discretion.
Public recognition policy
When an education agent becomes qualified, they will be listed in the online PIER network as a Qualified Education Agent Counsellor (QEAC). To be featured in the PIER network, one must enter their agency or sole-trader information in their PIER user profile. One's name, profile picture, agency or sole-trader contact details and QEAC qualification number will be listed in the PIER network in the following locations:
QEA app on iOS or Google Play
If a QEAC does not wish to feature in the PIER network, they may remove their agency or sole-trader details from their PIER profile at any time to immediately delist themselves from the network.
The PIER online network is publicly available and therefore, members of the public may use it to verify an agent's qualification and credibility.
A Qualified Education Agent Counsellor may be removed from the PIER network at the absolute discretion of PIER.
A Qualified Education Agent Counsellor may have their QEAC status revoked at the absolute discretion of PIER.
Transaction guidelines
Payments for certifications or online courses will appear on your bank statement as 'International Education Services' or 'PIER Online Pty Ltd' depending on the product purchased.
If you have queries about the above policies, please contact PIER at eatc@pieronline.org